The Attorney General has authority to issue a subpoena to obtain critical documents and records for a consumer or a manufacturer. Note: If you are not the original owner, you must also submit a title history for the vehicle obtained from the Department of Licensing and/or the original owner’s documents and prior repair history.
Service bulletins include descriptions of specific problems occurring in a vehicle model, how to diagnose a problem and repair to repair it. Technical service bulletins are notices sent to service departments by the manufacturer. In addition, you are entitled to copies of any technical service bulletins (TSBs) regarding the year, make and model of your vehicle upon request.
You are entitled to receive a copy of any report or computer reading regarding inspection, diagnosis, or test-drive of your vehicle by asking the dealer or manufacturer. Among other requirements, the repair order or statement must identify the problem(s) you are experiencing with your vehicle, a diagnosis, work done, the ‘in and out’ mileage on the vehicle, and the date you took the vehicle in for service and the date the dealer notified you that you could pick up the vehicle. If you did not receive repair orders or did not keep your copies, see How to Obtain Documents.Įach time you take your vehicle to a dealership for warranty services in Washington, the dealer must provide a fully itemized and legible repair order or written statement when returning the vehicle to you. You must submit copies of your vehicle’s repair orders when you request arbitration. You must submit copies of your purchase or lease agreement and title/registration documents. Before Requesting Arbitration Records Needed for a Request for Arbitration